Quality Management for Organizational Excellence: Introduction to Total Quality, 9th Edition

This print textbook is available for students to rent for their classes.The Pearson print rental program provides students with affordable access to learning materials, so they come to class ready to succeed. For courses in quality management, quality engineering, quality technology, and continuous process improvement. A comprehensive guide to becoming an effective quality manager and decision maker This practical text helps current and future quality managers and decision makers gain the knowledge and skills they need to achieve organizational excellence. Quality Management for Organizational Excellence: Introduction to Total Quality, 9th Edition covers all quality management concepts. The book?s first section focuses on the ?people aspects,? including leading change, employee empowerment, training, team building/teamwork, and conflict management, while the second section deals with the ?technical aspects,? including continual process improvement, SPC, Six Sigma, Lean, Lean Six Sigma, and benchmarking. Topics have been updated to include the latest trends and information relating to the topics in question so that students are learning the latest information. Each chapter contains a summary, key terms and phrases, factual review questions, critical-thinking activities, and discussion cases.Quality Management for Organizational Excellence: Introduction to Total Quality 9th Edition is written by David L. Goetsch; Stanley Davis and published by Pearson. ISBNs for Quality Management for Organizational Excellence are 9780135577424, 013557742X and the print ISBNs are 9780135577325, 0135577322. Additional ISBNs include 9780136709190, 9780137848249, 9780135577486.