FAQ
Effective September 24, 2026
On this page: At the listing · At checkout · Between payment and shipping · With the carrier · At the door · Sending a book back · Records and contact
At the listing: the books and the store
Are Vexuri books new?
Yes. Every copy sold on vexuri.com is new, in paperback, mass market paperback, or hardcover. See About Us.
How can the edition be checked before ordering?
Each listing shows the author, publisher, format, page count, language, and ISBN-13. The ISBN-13 identifies the edition that ships. See the Disclaimer.
Who runs Vexuri?
FIT ANYWHERE LLC, EIN 33-2173140, 452 S Ditman Ave, Los Angeles, CA 90063, United States. See the Terms and Conditions.
Can an order be picked up in Los Angeles?
No. Vexuri is online only, and orders ship from partner warehouses in the United States. The Los Angeles address handles business mail and returns and has no pickup counter.
At checkout: price and payment
What does shipping cost?
$0 on every order, with no minimum. See the Shipping Policy.
Which payment options work at checkout?
PayPal, and Visa, Mastercard, American Express, and Discover cards through the Credit Card option. See the Payment Policy.
When is the payment taken?
The full order total is charged when the order is placed.
Is sales tax added?
Where it applies, sales tax is calculated from the shipping address and shown at checkout before payment.
Between payment and shipping: the first 2 business days
When will the order ship?
Within 1 to 2 business days. Orders placed before 5 PM PT on a business day count toward that day, and later orders count toward the next business day.
Can the address be changed or the order canceled?
Yes, within 24 hours of ordering and before the order ships. Email the order number to contact@vexuri.com. See the Refund and Returns Policy.
What happens if a book runs out after checkout?
Customer service emails within 1 business day with 3 options: wait for the restock date, switch to a different book, or cancel that book for a full refund.
With the carrier: 6 to 7 business days
How long does delivery take in total?
7 to 9 business days from the business day the order counts toward: 1 to 2 business days of handling, then 6 to 7 business days in transit.
Which addresses can receive orders?
Street addresses in the 48 contiguous states and the District of Columbia. Alaska, Hawaii, US territories, PO boxes, and APO, FPO, or DPO military addresses are outside the delivery area.
What if tracking stops updating?
After 7 business days without a new scan, customer service opens a trace with the carrier. If the package cannot be found, Vexuri ships a replacement or refunds the order in full.
At the door: after delivery
Tracking says delivered, but the package is not here. What now?
Wait 48 hours after the delivered scan, then email contact@vexuri.com within 7 days of that scan with the order number. Customer service opens a claim with the carrier.
What is the process for a damaged book?
Email photos of the book, the packaging, and the label within 7 days of delivery. Vexuri ships a replacement or refunds the book, and the damaged copy usually stays with the reader.
What if the wrong book arrives?
Vexuri sends a prepaid return label and ships the correct copy, or refunds the book in full.
Sending a book back: 30 days from delivery
How long is there to request a return?
30 days from the delivery date shown in tracking.
Which returns come with a prepaid label?
Returns of damaged, faulty, wrong, or not-as-described books. For a change of mind, the reader pays postage to the Los Angeles return address.
When does the refund arrive?
Within 7 business days after the book arrives and passes inspection, to the original payment method. Card issuers usually post it 5 to 10 business days later.
Is there a restocking fee?
No. The restocking fee is $0 on every return.
Records and contact: privacy and customer service
Does Vexuri sell personal information?
No. Vexuri does not sell or share personal information and runs no advertising pixels. See the Privacy Policy.
How can customer service be reached?
Email contact@vexuri.com or call +1 (213) 459-3973, Monday to Friday, 8 AM to 5 PM PT. At 5 PM PT the order day and the phone line close together. Replies go out within 1 business day. See Contact Us.