Order Tracking

Effective September 24, 2026

On this page: Order lookup · Tracking email · First scan · Order statuses · No movement · Tracking help

Order lookup: order number and billing email

Enter the order number from the confirmation email and the billing email used at checkout.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Tracking email: sent the day the order ships

Each package gets a tracking email on the day it ships, with the carrier’s name and the tracking number. Orders ship 1 to 2 business days after the business day they count toward, and orders placed before 5 PM PT on a business day count toward that day.

First scan: up to 1 business day

A new tracking number can show no information until the carrier’s first scan, which can take up to 1 business day. Delivery follows within 6 to 7 business days of that scan.

Order statuses: what each one means

  1. Pending payment: the payment has not gone through yet.
  2. Processing: paid, with the warehouse for handling.
  3. On hold: waiting for a payment confirmation or an order check.
  4. Completed: shipped, with tracking sent by email.
  5. Cancelled: stopped before shipping and refunded.
  6. Refunded: money returned to the original payment method.

No movement: carrier trace after 7 business days

If a tracking number shows no new scan for 7 business days, customer service opens a trace with the carrier. When the carrier cannot find the package, Vexuri ships a replacement or refunds the order in full, at the reader’s choice.

Tracking help: contact@vexuri.com

Next: the Shipping Policy covers missing and damaged packages. Customer service answers at contact@vexuri.com or +1 (213) 459-3973, Monday to Friday, 8 AM to 5 PM PT, within 1 business day.