Refund and Returns Policy
Effective September 24, 2026
On this page: Eligibility · Time to request · Condition · Return authorization · Return destination · Postage for returns · Restocking fee · Change of mind · Exchanges · Printing faults and transit damage · Wrong book · Not as described · Refund timing · Cancellation · Refused or undeliverable · Lost in transit · Refused returns · Return questions
Eligibility: every book sold on vexuri.com
Every book bought on vexuri.com can be returned within the time limit below, whether it arrived damaged, arrived as the wrong title, or is simply not wanted. The rules on this page apply to orders shipped to the 48 contiguous states and the District of Columbia.
Time to request: 30 days after delivery
A return request must reach customer service within 30 days of the delivery date shown in tracking. Day 1 is the day after delivery.
Condition: as delivered, for change-of-mind returns
A book returned because it is no longer wanted must arrive in the condition it left the warehouse:
- No writing, highlighting, stamps, or stickers added.
- No folded, torn, or loose pages, and no cracked spine.
- No water damage, stains, or smoke odor.
- Hardcovers keep their dust jacket.
Books returned for a printing fault, transit damage, or a wrong title do not have to meet this list.
Return authorization: requested by email
- Email contact@vexuri.com with the order number, the title or ISBN-13 of each book, and the reason for the return. Add photos for damage, a printing fault, or a wrong title.
- Within 1 business day, customer service replies with a return authorization (RA) number. For a return caused by damage, a fault, or a wrong title, the reply also includes a prepaid return label.
- Pack the book so it cannot bend in transit, write the RA number on the outside of the package, and mail it to the return address below.
- Keep the tracking number for the return until the refund is issued.
Return destination: the Los Angeles business address
Returns go to FIT ANYWHERE LLC, 452 S Ditman Ave, Los Angeles, CA 90063, United States, the same business address listed on every page of vexuri.com. A package that arrives without an RA number is matched by the name and order number inside it; customer service emails the sender once it is matched, and the refund timeline starts on that date.
Postage for returns: prepaid label on errors, reader-paid on change of mind
- Damaged, faulty, wrong, or not-as-described books: Vexuri sends a prepaid label, and the reader pays nothing.
- Change of mind: the reader pays postage to the Los Angeles return address and chooses the carrier and service. The cost is that carrier’s rate for the trip, and Vexuri deducts nothing from the refund for it.
- Outbound shipping was $0, so the refund contains no shipping line and no shipping charge is deducted.
Restocking fee: $0
No restocking fee applies to any return, for any reason.
Change of mind: accepted within the 30 days
A book that is no longer wanted can come back within the 30 days, in the condition described above, with return postage paid by the reader. This covers duplicate copies, gifts, and books ordered in the wrong format.
Exchanges: a return plus a new order
Vexuri does not swap one book for another inside an order. The unwanted book comes back for a refund, and the wanted one is ordered separately. When a book comes back for damage, a fault, or a wrong title, a replacement copy ships at no charge if the reader asks for one instead of a refund.
Printing faults and transit damage: 7 days to report
Missing, repeated, or misprinted pages, a failed binding, and damage during shipping count as faults. Report them within 7 days of delivery with photos of the book and the packaging. A replacement copy or a full refund follows, and the faulty copy usually stays with the reader.
Wrong book: prepaid label, then the right copy or a refund
A wrong book is a title, format, or edition that differs from the order. The ISBN-13 printed on the back cover or the copyright page should match the ISBN-13 on the listing. When it does not, Vexuri sends a prepaid label and ships the correct copy, or refunds the book in full.
Not as described: postage covered and a full refund
A book that carries the ordered ISBN-13 but differs from the listing in language, format, or edition details is treated as not as described. Vexuri covers the return postage and refunds the book in full, or ships a copy that matches the listing.
Refund timing: 7 business days after the book arrives
Refunds are issued within 7 business days after the returned book arrives at the return address and passes inspection. The money goes back to the original payment method: the card used at checkout or the PayPal account. An email confirms the amount and the date. Card issuers usually post a refund 5 to 10 business days after it is issued. Refunds are not paid as store credit.
Cancellation: 24 hours, before the order ships
An order can be canceled within 24 hours of placing it, provided it has not shipped. Email the order number to contact@vexuri.com or call +1 (213) 459-3973 during business hours. A canceled order is refunded in full within 7 business days of the cancellation. Once the order ships, the return steps on this page apply instead.
Refused or undeliverable: refunded when it comes back
A package refused at the door or returned by the carrier as undeliverable is refunded in full once the carrier returns it. No fee is deducted.
Lost in transit: replacement or full refund
When the carrier confirms that a package is lost, Vexuri ships a replacement or refunds the order in full, at the reader’s choice.
Refused returns: three cases, and no final-sale titles
No title in the Vexuri catalog is final sale. A return is refused in three cases only:
- The request arrives more than 30 days after delivery.
- A change-of-mind return does not meet the condition list above.
- The book was not bought on vexuri.com.
For a refused return, customer service emails the reason with photos within 1 business day of inspection and mails the book back to the reader at no charge.
Return questions: contact@vexuri.com
Next: start a return by email, or see every channel on the Contact Us page. Customer service answers at contact@vexuri.com or +1 (213) 459-3973, Monday to Friday, 8 AM to 5 PM PT, within 1 business day.