Payment Policy
Effective September 24, 2026
On this page: Payment options · Not accepted · Moment of charge · Pending holds · Price shown before payment · Sales tax · Currency · Order confirmation · Billing address · Order verification · Failed payments · Price mistakes · Discount codes · Card data · Charge questions · Privacy of payment data · Payment questions
Payment options: PayPal and credit or debit cards
The checkout at vexuri.com shows these payment options and no others:
- PayPal, paid from a PayPal balance, a bank account linked to PayPal, or a card saved in PayPal.
- Credit Card, for Visa, Mastercard, American Express, and Discover credit and debit cards, processed by Stripe.
The payment icons in the site footer match this list.
Not accepted: cash, checks, wallets, and installment plans
Vexuri does not accept cash on delivery, checks, money orders, bank transfers, Apple Pay, Google Pay, buy now pay later plans such as Klarna, Afterpay, or Affirm, cryptocurrency, or gift cards.
Moment of charge: when the order is placed
The full order total is charged when the order is placed. Nothing further is charged when the order ships.
Pending holds: released by the card issuer
Vexuri does not place pre-authorization holds. A declined, canceled, or duplicate payment attempt can still appear as pending on a card statement. The card issuer removes it on its own schedule, and no money is collected from a failed attempt.
Price shown before payment: books, $0 shipping, sales tax
Before the Place Order button, checkout lists the full order total:
- The price of each book.
- Shipping at $0.
- Sales tax where it applies.
No handling fee, card surcharge, service fee, shipping insurance, or pre-checked add-on is added to an order.
Sales tax: calculated per shipping address
Sales tax is calculated at checkout from the shipping address and shown as a separate line before payment. A refund includes the sales tax paid on the refunded books.
Currency: US dollars only
Prices are listed and charged in US dollars (USD). A card issued outside the United States can carry a foreign transaction fee from its issuer; Vexuri adds no such fee.
Order confirmation: emailed right after payment
An order confirmation email with the order number and the order total goes to the checkout email address right after payment. If it is not in the inbox or the spam folder within 1 hour, contact customer service with the name and email used at checkout.
Billing address: must match the card or PayPal record
The billing address entered at checkout has to match the address the card issuer or PayPal has on file. A different address can lead the issuer to decline the payment.
Order verification: some orders get an email check
Some orders are checked before they ship, for example when the payment processor flags a payment. Customer service then emails the reader to confirm the order details. An order that cannot be confirmed within 2 business days is canceled, and the full order total is refunded.
Failed payments: no order and no charge
A declined or failed payment does not create an order. The payment can be tried again, switched to the other option, or checked with the card issuer or PayPal.
Price mistakes: corrected before anything ships
If a book is listed at a wrong price, customer service emails the reader before the order ships with two choices: pay the correct price, or cancel for a full refund. An order is not charged more than the amount approved at checkout unless the reader agrees to it.
Discount codes: one per order, entered before paying
When Vexuri offers a discount code, one code applies per order. The code has to be entered at checkout before payment; it cannot be added to an order that is already paid.
Card data: handled by the payment processors
Card numbers are typed into a payment form that loads inside the checkout page from the checkout provider and are passed to Stripe for processing. PayPal payments are completed with PayPal. vexuri.com does not receive or store full card numbers or card security codes.
Charge questions: answered within 1 business day
A charge that looks wrong can go to customer service first, at contact@vexuri.com, with the order number, the date, and the amount. A reply goes out within 1 business day, and a confirmed error is refunded within 7 business days. The right to open a dispute with the card issuer or PayPal stays with the reader at all times.
Privacy of payment data: see the Privacy Policy
The Privacy Policy lists the payment providers that receive payment data and what each one receives.
Payment questions: contact@vexuri.com
Next: the Shipping Policy covers delivery times and the delivery area. Customer service answers at contact@vexuri.com or +1 (213) 459-3973, Monday to Friday, 8 AM to 5 PM PT, within 1 business day.